Tonik Bank plus Gupshup equals conversational service to you!
Tonik Bank, the Philippines' first digital-only bank, has partnered with Gupshup, a global leader in conversational AI, to launch an advanced AI-powered chatbot for its mobile app. This innovative tool aims to provide Tonik’s customers with fast, accurate answers to common banking questions, transforming how users interact with their bank.
The chatbot, powered by Gupshup's cutting-edge AI technology, understands customer queries with near-human accuracy. It can provide personalized responses, reducing wait times and ensuring smoother customer service. With this integration, Tonik becomes the first bank in the Philippines to utilize generative AI for customer support, setting a new standard in the local banking sector.
Get to know Gupshup
Gupshup is revolutionizing how businesses engage with customers by providing a Conversational Engagement Platform designed for seamless communication across 30+ channels, including WhatsApp, Messenger, and SMS. It empowers companies to enhance their customer interactions in commerce, marketing, and support, using AI-driven chatbots and APIs for personalized, efficient conversations.
With its versatile tools, businesses can streamline operations, resolve customer queries faster, and deliver tailored experiences, fostering greater satisfaction and loyalty. Trusted across industries like fintech, retail, and e-commerce, Gupshup enables brands to scale their customer engagement strategies effectively. By integrating advanced technologies like generative AI, Gupshup ensures meaningful and secure interactions that build long-term customer relationships. Visit and get to know Gupshup here.
Whether you're a fintech enthusiast or an entrepreneur, Gupshup offers a competitive edge, combining innovative tech with real-world usability. This makes it an essential partner for businesses aiming to stay ahead in the evolving digital landscape.
The Partnership Goal
● Transforming Customer Service
Since the chatbot's implementation, Tonik reports that 90% of customer queries are handled through the app, with the AI resolving 75% of them without requiring human intervention. This has made their customer support team over four times more efficient, allowing them to focus on complex concerns.
● Cost Savings and Future Goals
Tonik expects the chatbot to save over $20 million in operational costs within three years. Sateesh Reddy, Tonik Bank's Deputy CTO, highlighted the chatbot’s role in automating routine tasks and improving customer satisfaction, while Gupshup's CEO, Beerud Sheth, described the partnership as a glimpse into the future of banking.
● AI-Powered Technology
The chatbot uses Gupshup’s ACE LLM, a specialized AI model built for industries like banking, marketing, and customer support. The platform combines top AI models like OpenAI GPT and Meta’s Llama 2 to deliver enterprise-grade security, better response accuracy, and deeper customer insights.
This partnership marks a big step forward in digital banking in the Philippines, demonstrating the growing role of AI in creating efficient, customer-focused solutions.
Read more to get to know how fintech innovations transform our banking transactions more exciting!
