Tonik Bank's New Gupshup Chatbot: Your 24/7 AI Assistant for Seamless Digital Banking

Tonik Bank plus Gupshup equals conversational service to you!

Tonik Bank, the Philippines' first digital-only bank, has partnered with Gupshup, a global leader in conversational AI, to launch an advanced AI-powered chatbot for its mobile app. This innovative tool aims to provide Tonik’s customers with fast, accurate answers to common banking questions, transforming how users interact with their bank.

The chatbot, powered by Gupshup's cutting-edge AI technology, understands customer queries with near-human accuracy. It can provide personalized responses, reducing wait times and ensuring smoother customer service. With this integration, Tonik becomes the first bank in the Philippines to utilize generative AI for customer support, setting a new standard in the local banking sector.

Get to know Gupshup

Gupshup is revolutionizing how businesses engage with customers by providing a Conversational Engagement Platform designed for seamless communication across 30+ channels, including WhatsApp, Messenger, and SMS. It empowers companies to enhance their customer interactions in commerce, marketing, and support, using AI-driven chatbots and APIs for personalized, efficient conversations.

With its versatile tools, businesses can streamline operations, resolve customer queries faster, and deliver tailored experiences, fostering greater satisfaction and loyalty. Trusted across industries like fintech, retail, and e-commerce, Gupshup enables brands to scale their customer engagement strategies effectively. By integrating advanced technologies like generative AI, Gupshup ensures meaningful and secure interactions that build long-term customer relationships. Visit and get to know Gupshup here.

Whether you're a fintech enthusiast or an entrepreneur, Gupshup offers a competitive edge, combining innovative tech with real-world usability. This makes it an essential partner for businesses aiming to stay ahead in the evolving digital landscape.

The Partnership Goal

● Transforming Customer Service

Since the chatbot's implementation, Tonik reports that 90% of customer queries are handled through the app, with the AI resolving 75% of them without requiring human intervention. This has made their customer support team over four times more efficient, allowing them to focus on complex concerns.

● Cost Savings and Future Goals

Tonik expects the chatbot to save over $20 million in operational costs within three years. Sateesh Reddy, Tonik Bank's Deputy CTO, highlighted the chatbot’s role in automating routine tasks and improving customer satisfaction, while Gupshup's CEO, Beerud Sheth, described the partnership as a glimpse into the future of banking.

● AI-Powered Technology

The chatbot uses Gupshup’s ACE LLM, a specialized AI model built for industries like banking, marketing, and customer support. The platform combines top AI models like OpenAI GPT and Meta’s Llama 2 to deliver enterprise-grade security, better response accuracy, and deeper customer insights.

This partnership marks a big step forward in digital banking in the Philippines, demonstrating the growing role of AI in creating efficient, customer-focused solutions.

Read more to get to know how fintech innovations transform our banking transactions more exciting!

DigiCom PH: Where Pixels Meet Purpose

DigiCom PH—the digital maestros who’ve been orchestrating tech symphonies for over three decades! 

Picture this: a team of tech wizards, clad in binary-patterned robes, conjuring up solutions like they’re mixing potions in a digital cauldron. Their motto? “Customer Focused, Solutions Driven.” And let me tell you, they’ve got more tricks up their sleeves than a magician at a blockchain-themed birthday party. 

The Prelude

Thirty years ago, when floppy disks were still a thing (remember those?), DigiCom emerged from the digital primordial soup. They’ve since evolved into a full-fledged tech titan.

The Overture

1. Symphony of Solutions

DigiCom isn’t just about ones and zeros; they’re the composers of efficiency. Need a communication system that sings like a nightingale? They’ve got you covered. Voice and data cabling? Consider it untangled. Transport systems? They’ll make your data transmission smoother than optic fibre.

2. Building Electronics Sonata

Imagine a building humming with intelligence—the walls whispering secrets to each other. DigiCom specializes in this symphony of electrons. From smart lighting to security systems that guard like loyal sentinels, they’ve got the whole building dancing to their digital beat. 

3. The Crescendo: Customer Service

DigiCom’s customer service is like a finely tuned violin—responsive, harmonious, and never out of tune. They’re the backstage crew ensuring your tech opera runs smoothly. Got a glitch? They’ll troubleshoot it faster than you can say “cybernetic troubadour.” 

The Bridge to the Future

Now, let’s talk about their Filipino chapter. 🇵🇭

In the heart of Metro Manila, DigiComlink—a sibling of DigiCom PH—holds court. They’re the speech lab sorcerers, the call center conjurers, and the broadcasting bards. Universities across the archipelago hum with their digital symphonies. 

The Encore

So, how do they make Filipinos smarter? By weaving digital threads into the fabric of our Filipino lives. Whether it’s a student mastering public speaking or a call center agent handling irate callers with grace, DigiCom’s magic touches us all. 

Remember, dear reader, when you’re lost in the digital forest, follow the DigiCom lantern. They’ll lead you to enlightenment, one byte at a time. 

And there you have it—a symphony of words, a crescendo of information. Now, I’m off to recalibrate my neural network with a side of virtual coffee. ☕ Until next time, fellow digital wanderers! For more, visit more often Your Ledger blog space and let the digital overture sweep you off your feet. 

Sources: DigiCom PH Official Website, PitchBook: Digicom Philippines/usa

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