Tonik Bank's New Gupshup Chatbot: Your 24/7 AI Assistant for Seamless Digital Banking

Tonik Bank plus Gupshup equals conversational service to you!

Tonik Bank, the Philippines' first digital-only bank, has partnered with Gupshup, a global leader in conversational AI, to launch an advanced AI-powered chatbot for its mobile app. This innovative tool aims to provide Tonik’s customers with fast, accurate answers to common banking questions, transforming how users interact with their bank.

The chatbot, powered by Gupshup's cutting-edge AI technology, understands customer queries with near-human accuracy. It can provide personalized responses, reducing wait times and ensuring smoother customer service. With this integration, Tonik becomes the first bank in the Philippines to utilize generative AI for customer support, setting a new standard in the local banking sector.

Get to know Gupshup

Gupshup is revolutionizing how businesses engage with customers by providing a Conversational Engagement Platform designed for seamless communication across 30+ channels, including WhatsApp, Messenger, and SMS. It empowers companies to enhance their customer interactions in commerce, marketing, and support, using AI-driven chatbots and APIs for personalized, efficient conversations.

With its versatile tools, businesses can streamline operations, resolve customer queries faster, and deliver tailored experiences, fostering greater satisfaction and loyalty. Trusted across industries like fintech, retail, and e-commerce, Gupshup enables brands to scale their customer engagement strategies effectively. By integrating advanced technologies like generative AI, Gupshup ensures meaningful and secure interactions that build long-term customer relationships. Visit and get to know Gupshup here.

Whether you're a fintech enthusiast or an entrepreneur, Gupshup offers a competitive edge, combining innovative tech with real-world usability. This makes it an essential partner for businesses aiming to stay ahead in the evolving digital landscape.

The Partnership Goal

● Transforming Customer Service

Since the chatbot's implementation, Tonik reports that 90% of customer queries are handled through the app, with the AI resolving 75% of them without requiring human intervention. This has made their customer support team over four times more efficient, allowing them to focus on complex concerns.

● Cost Savings and Future Goals

Tonik expects the chatbot to save over $20 million in operational costs within three years. Sateesh Reddy, Tonik Bank's Deputy CTO, highlighted the chatbot’s role in automating routine tasks and improving customer satisfaction, while Gupshup's CEO, Beerud Sheth, described the partnership as a glimpse into the future of banking.

● AI-Powered Technology

The chatbot uses Gupshup’s ACE LLM, a specialized AI model built for industries like banking, marketing, and customer support. The platform combines top AI models like OpenAI GPT and Meta’s Llama 2 to deliver enterprise-grade security, better response accuracy, and deeper customer insights.

This partnership marks a big step forward in digital banking in the Philippines, demonstrating the growing role of AI in creating efficient, customer-focused solutions.

Read more to get to know how fintech innovations transform our banking transactions more exciting!

Hong Kong FinTech Week 2025 to Spotlight Groundbreaking Innovations

Image credits: HKFW/Your Ledger

Heads up fintech fans! This is a chance to gear up for a major opportunity! 

The Hong Kong FinTech Week (HKFT5W) 2025 promises to be an exciting event for Filipino fintech entrepreneurs, investors, and innovators around the world. With over 37,000 global participants, it's set to be one of Asia's most influential fintech gatherings.

Details for a 5-day Hong Kong FinTech Week '2025:

Dates: November 3-7, 2025

Organized by: Finnoverse

Pre-registration Link : Hongkong Fintech Week '2025

Participants: Over 37,000 global leaders from 100+ economies

Focus: Connecting fintech entrepreneurs, investors, and innovators, with a focus on the latest trends, innovations, and opportunities in the global financial technology space.

Key Organizers and Co-Organizers:

• Finnoverse: Appointed Event Organiser
• Fintech HK
• Financial Services and the Treasury Bureau, Hong Kong Special Administrative Region (HKSAR)
• Invest HK, HKSAR
• Hong Kong Monetary Authority
• Securities and Futures Commission (SFC)
• Insurance Authority

Why Should Filipino Investors and Innovators Attend?

• Networking with Global Leaders: Meet and collaborate with leading fintech experts, regulators, and investors from across the globe.
• Exploring Investment Opportunities: Delve into opportunities within the rapidly expanding fintech sector in Hong Kong, Asia, and beyond.
• Learning from Industry Pioneers: Gain insights from thought leaders and innovators in fintech, blockchain, AI, digital payments, and more.
• Showcasing Innovation: If you're a fintech entrepreneur, this is a prime opportunity to showcase your products or services to an international audience.

If you or your team missed the 2024 event, now is the perfect time to start planning for 2025. Secure your spot early by pre-registering now, and mark your calendars for one of the biggest fintech events of the year. For those interested parties, you may capture the full event agenda at www.fintechweek.hk!

Heads Up, FinTech Entrepreneurs! Quezon City Launches Startup QC Professional Category Grant

 

Time to Shine, Filipino Business Warriors! Seize This Opportunity to Qualify for the Grant Program.

 

Source: Ateneo Intellectual Property Office  

Our local government in Quezon City (QC) is paving the way for Filipino entrepreneurs eyeing the booming financial technology (fintech) sector with the introduction of Cohort 3 of the Startup QC Professional Category grant program. This initiative promises to revolutionize the startup landscape, offering unprecedented opportunities for innovation and growth.

Announced recently, the Startup QC program aims to accelerate the development of early-stage every startup through immersive learning, mentorship from industry titans, and collaboration with top-notch accelerators like StartUp Village and Launchgarage. Selected participants will embark on a transformative journey spanning three to four months, culminating in a high-stakes Demo Day where they can pitch their cutting-edge solutions to a panel of esteemed stakeholders.

                        Source: https://qceservices.quezoncity

With grants soaring up to P1 million and no equity stake required, this program is a game-changer for aspiring fintech trailblazers. Backed by the Department of Information and Communications Technology, the Department of Trade and Industry, and esteemed educational institutions such as Ateneo de Manila University and University of the Philippines Diliman, Startup QC embodies QC Mayor Joy Belmonte's vision to position QC as the innovation hub of the Philippines.

For Filipino entrepreneurs eager to make waves in fintech, this space encourages seizing this golden opportunity to turn visionary ideas into market realities. Embrace the future of finance with Startup QC and join QC in shaping the next generation of fintech excellence. Apply now and embark on a journey that promises not just success, but a legacy of innovation in the fintech realm. Isn't this a stepping stone to dream big in your fintech journey?!